Service identity and location

Appointments take place at Letter Box Pharmacy, 4 Brick Lane, London E1 6RF. The host pharmacy is registered with the General Pharmaceutical Council under premises number 9012930. Pharmacy registration details describe the host premises; they do not imply that every service on this website is an NHS pharmacy service.

The clinic serves adults from Whitechapel, Spitalfields, Shoreditch, Aldgate, Bethnal Green, Stepney, Bow, Tower Hamlets, the City of London and nearby East London areas. Aldgate East, Whitechapel and Shoreditch High Street are the nearest listed stations.

What the service does

The appointment begins with questions about symptoms and relevant ear history, followed by examination of both ears. Microsuction is offered only when wax is present and the clinician considers removal appropriate. If wax is not the likely explanation, the patient is given findings and signposting rather than an unnecessary procedure.

This is not an emergency or diagnostic hearing-loss service.

Sudden hearing loss, hearing that worsens over days or weeks, or hearing loss with earache or discharge may need urgent medical assessment. Ask for an urgent GP appointment or contact NHS 111.

How clinical information is prepared

Health pages are written for patients in plain British English and use public NHS and NICE guidance as primary sources. Each guide identifies its sources, publication or review date, safety limitations and situations that should not wait for a routine wax appointment. Structured data must describe the same information that a visitor can read on the page.

The website avoids diagnosing symptoms, promising an outcome or presenting earwax as the only cause of blocked ears, tinnitus, dizziness or hearing change. Clinical pages support—but do not replace—individual assessment and medical advice.

Sources, corrections and updates

Core sources include NHS information on earwax and hearing loss, NICE guideline NG98 on hearing loss in adults, and NICE quality standard QS185 on earwax removal. Review dates are changed when the clinical content itself is reviewed, not simply when the website is rebuilt.

If a service detail appears inaccurate, call East London Ear Care on 020 7377 0727 so it can be checked and corrected.